Terms & Conditions

Terms Of Use

PREMISES

The services provided by LugSto Services Pvt Ltd are governed by these “Terms & Conditions of Service”. The “Terms and conditions of service” set by LugSto Services Pvt Ltd shall be deemed and considered as an integral part of each individual contract for storage and for any other service finalized with the Customer and could not be severable from the contract itself.

DEFINITIONS

The following definitions apply to the “Terms and Conditions of Service” governing the contract for storage and for any other service finalized with the customer, as follows: “we”, “us”, “our”, the “staff in charge” mean LugSto Services Pvt Ltd and any partners and associates of LugSto Services Pvt Ltd; “Customer /s”, “you” and “your” mean the customer holder of a storage receipt hereinafter “receipt”.

TERMS AND CONDITIONS

Your contract for storage and for other services is entered into with the Company LugSto Services Pvt Ltd, owner of the name “LugSto” and of the website www.lugsto.com, and accepting to store your luggage/item and/or to provide you with different services. By leaving your luggage on our premises and luggage storage, you accept our terms and conditions set in our storage contract and/or in the contract for the provision of different services, on your behalf and / or on behalf of any other interested person, regardless of whether or not you have signed our storage receipt.

Our terms and conditions refer to our employees, directors and agents. These terms and conditions may be changed in writing by one of our fully empowered authorized executive only. Should you entrust your luggage to us giving us oral or written instructions which are in conflict with these “terms and conditions”, and which have not been expressly authorized and approved by us in writing, we shall not be bound by any of such instructions.

SERVICE DESCRIPTION

– Cloak Room Service (Luggage storage)

The luggage storage service consists in keeping in storage at our facilities (luggage deposit with staff or/and automatic lockers) your luggage/items for the period indicated on your receipt and specifically from the day and time of delivery of the luggage/item(s) to the estimated day and time of collection you indicated on the receipt.

Customer is hereby informed that he/she does not have a right to withdraw from the transaction, which he/she expressly waives in light of the specificity of the service, and that the reservation is non-refundable.

The reservation email and/or receipt that LugSto Services Pvt Ltd. - lugsto.com sends with the reservation constitutes the reservation.

Locations are open seven days a week. Business hours may slightly differ depending on the storage, please double check it inside each specific storage page.

Reservations can be made on the website 24 hours a day.

Animals are forbidden in all lockers and/or on all premises.

Locations are completely non-smoking.

Access is limited to persons over the age of 13+ or accompanied minors.

No guarantee on storage of perishable foodstuffs.

The Customer is responsible for verifying the size and weight of his/her luggage before making a reservation on the site.

The Customer is also responsible for ensuring that the lock of the luggage is securely closed before leaving the LugSto Services Pvt Ltd. - lugsto.com location;

His/her luggage is locked (codes, locks, etc.) and identified (a tag with the Customer’s name and contact telephone number);

There are no animals in his/her luggage;

He/she has left nothing inside the location apart from luggage booked.

The Customer is responsible for his/her luggage and its contents.

It is the Customer’s responsibility not to leave any identity documents or other documents necessary for travel in the locker. The Customer acknowledges having taken all precautions and measures necessary to ensure that he/she has not left any documents required for travel at the location of LugSto Services Pvt Ltd – lugsto.com. Failing this, LugSto Services Pvt Ltd shall in no event be liable for any negligence on the part of the Customer.

LATE WITHDRAWAL

In the case of late withdrawal of luggage during the business hours, LugSto Services Pvt Ltd. will charge, besides the regular hourly cost of rental, an extra cost of 20% for each hour delayed. After the payment is concluded the Customer will be able to withdrawn the baggages.

If the withdrawal is not occurred before the closing time of the store (8 pm), but will occur the next day (or the next days) depending upon location timing, LugSto Services Pvt Ltd will charge, besides the regular daily cost of rental, an extra cost of 20% for each day delayed. After the payment is concluded the Customer will be able to withdrawn the baggages.

FORGOTTEN/FOUND LUGGAGE

For security reasons, any item or luggage that is forgotten/found and not claimed will be handover to nearest police station 7 days from the end of the reservation.

- If forwarding a forgotten item is requested, the Customer shall bear all costs thereof, which shall be payable in advance. A fee of 500 will be required, plus shipping costs, which depend on the weight, destination and shipping method (rail, road, etc.).

STORAGE DOCUMENT

The customer must accompany every stored good with a storage receipt, which is an integral and essential part of these General Terms and Conditions of Service. Said receipt will be issued by LugSto Services Pvt Ltd or his appointee. The receipt must be completed in all its parts and duly signed by the customer (for luggage deposit with staff), also for acceptance of these terms of service. It must be filled out in a clear and readable way. For the luggage lockers, “I accept all terms and conditions” must be ticked at the moment of the online reservation or at the moment of the on-site purchase. A receipt will be sent to the customer’s email.

SERVICE DESCRIPTION – SERVICED LUGGAGE STORAGE

PACKAGING

Each baggage or parcel must be packed and sealed in an appropriate manner according to weight, shape, nature and value of the content. The packaging and sealing must ensure the contents cannot be damaged or tampered with.

In the luggage deposit with staff, the stored luggage will be sealed by the staff of LugSto Services Pvt. Ltd. by affixing the security seal provided to the customer for free. The customer is required to carefully prepare the luggage for storage ensuring insulation of contained goods and therefore adequate protection of the goods. The inner packaging must be suitable to protect the contents from shock and vibration. The customer is solely responsible for any damage caused by inadequate packaging, even if not detected during acceptance. The customer is liable for any damage caused to other people’s luggage in case of storage of prohibited items or poorly packaged items.

BANNED AND DANGEROUS ITEMS

Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.

LugSto Services Pvt. Ltd.- lugsto.com does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks); other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.

The following items can be accepted by LugSto Services Pvt. Ltd.- lugsto.com only upon written specific authorization or if they are expressly part of the commercial offer of LugSto Services Pvt. Ltd.- lugsto.com food and pharmaceutical products; cigarettes and fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces.

You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by LugSto Services Pvt. Ltd.- lugsto.com. These directions may change at any time.

RIGHT OF INSPECTION

The Customer acknowledges and agrees that LugSto Services Pvt. Ltd.- lugsto.com and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.

YOUR OBLIGATIONS

You warrant, represent and guarantee to us that:

  • For luggage deposit with staff, the contents of your baggage have been properly described on our storage receipt;
  • your full address and contact details have been accurately reported on our storage receipt or on the online form's
  • the contents of your baggage have been prepared and packed safely and carefully by you so as to be protected against the ordinary risks of transport, including any associated sorting and/or handling process;
  • the contents of your baggage do not cause damage to any other luggage transported by us and/or stored with us;
  • the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations;
  • when you have asked us to charge the storage fee to a third party, in the event of non-payment, you will be obliged to pay for the storage;
  • all applicable laws and regulations have been complied with, in addition to the provisions of this contract;
  • the economic value of each piece of luggage including its content does not exceed Inr 8,000.

You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.

EXTENT OF OUR LIABILITY

Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of LugSto Services Pvt. Ltd.- lugsto.com or its partners / employees, will be governed by Section no. 425 of the Indian Penal Code and in any case cannot, in any objective and/or subjective circumstances, exceed the amount of Euro 50,00 per luggage covered by the insurance or LugSto Services Pvt. Ltd.- lugsto.com described at paragraph 10 of these terms and conditions.

For the part not covered therein by the regulations of the civil code on the storage agreement, no liability is attributable to LugSto Services Pvt. Ltd.- lugsto.com in case of delayed and/or uncollected luggage/item(s) beyond opening/closing times of our premises, specifically during our opening hours from 9.00am to 7pm in the luggage deposit with staff and from 7am to 9pm in store.

Therefore, LugSto Services Pvt. Ltd.- lugsto.com will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.

LugSto Services Pvt. Ltd.- lugsto.com. will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.

INSURANCE

Each piece of baggage stored in the premises of our company is covered by insurance or by LugSto Services Pvt. Ltd.- lugsto.com up to a maximum value of Inr 5000 per baggage. Such insurance coverage shall refund the customer for any damages and/or losses directly attributable to LugSto Services Pvt. Ltd.- lugsto.com within the above-mentioned limits, as well as in the event of proven theft by third parties.

Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions, and are not available for services that do not concern transport. The above-mentioned options do not cover the breakage of handles and / or wheels.

All the shops are controlled with private surveillance; in addition, all the shops are equipped with 24 hours CCTV video-surveillance.

For further details on the conditions and insurance coverage, please visit our website.

COMPLAINTS

If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint. Specifically, only after signing your slip for unchecked goods when picking up your luggage you may send your complaint in writing within eight (8) calendar days from the date of receipt of your baggage. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. We are not obliged to act on any claim until our storage charges and fees have been paid. You do not have the right to deduct the amount of your claim from what you own us. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in the storage will waive any right, remedy or claim to which they are entitled by virtue of subrogation or otherwise.

RATES AND TERMS OF PAYMENT

Unless otherwise agreed, you agree to pay us the charges and fees for the storage, or for the execution of different services, upon collection of your baggage/item stored, alongside with any value added tax on transportation within payment terms agreed, for the luggage deposit with staff. You waive all your rights to challenge our invoices if you do not contest our invoice in writing within seven (7) days from the date of the invoice. The current rates applicable to the storage service are available upon request at our store and on our websites. You agree to pay the amount due to LugSto Services Pvt. Ltd.- lugsto.com governed by these conditions within the agreed deadlines. Our invoices must be paid in the currency displayed on the invoice or otherwise in the local currency, but calculated according to the exchange rate provided by us. LugSto Services Pvt. Ltd.- lugsto.com reserves the right to demand, without prejudice, repayment of its credits in the time and manner provided by law, except for the right to greater damages.

COLLECTION AND STORAGE

In the luggage storage deposit with staff, luggage shall be returned by hand upon payment required for your period of storage. If the customer does not intend to comply with the resulting costs or becomes unreachable LugSto Services Pvt. Ltd.- lugsto.com shall be entitled to the retention rights in accordance with the provisions of Indian Panel code and also to proceed with storing and selling goods, it being understood that the Company may take legal actions to protect its credit. In any case, after 60 (sixty) days have elapsed from the date of the storage, the customers who have not collected their luggage/item(s) by signing this contract waive all rights on luggage / goods/ articles left which will then become property LugSto Services Pvt. Ltd.- lugsto.com Therefore, LugSto Services Pvt. Ltd.- lugsto.com reserves the right to donate the luggage and its contents, unclaimed within 60 days from the estimated collection date shown on the receipt, to national and international Charity Organizations and Foundations.

APPLICABLE LAW

If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Indian law.

JURISDICTION

Any dispute relating to the relationship between the parties shall be subject to the exclusive jurisdiction of the Court of Delhi.

Refund and Cancellation

There is no refund in case of traveler cancellation. We can only change / modify the booking date and location subject to availabily of store and 24 hours prior information by email to support@lugsto.com

DISCLAIMER

AGREEMENT BETWEEN USER AND lugsto.com

lugsto.com web site is operated by Lugsto Services Pvt. Ltd. and its affiliates.

The lugsto.com web sites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Lugsto web site constitutes your agreement to all such terms, conditions, and notices. If you do not agree with any part of the following terms, conditions and notices, you must not use the services of lugsto.com.

Additionally, the lugsto.com web site may contain terms that govern particular features or offers. In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within lugsto.com web site, then these terms shall prevail.

MODIFICATION OF THESE TERMS OF USE

lugsto.com reserves the right to change the terms, conditions, and notices under which the lugsto.com web sites are offered, including but not limited to the charges associated with the use of the lugsto.com web site. You are responsible for regularly reviewing these terms and conditions. Lugsto has endeavored to ensure that all the information on the lugsto.com site is correct, but lugsto.com neither warrants nor makes any representations regarding the accuracy or completeness of any data or information contained.

LIMITED USER

Unless otherwise specified, the lugsto.com web site is not for commercial use. It is specifically meant for personal use only. The user shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site.

ALTERATION IN PUBLISHED DESCRIPTION / CONTENT

Although Company Lugsto Services Pvt. Ltd. makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes occurred due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, lugsto.com does not own or operate cloakroom and cannot therefore control or prevent changes in the published descriptions. lugsto.com, therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our servies, the same will be communicated to you.

LIABILITY OF Lugsto Services Pvt. Ltd.

Since Lugsto Services Pvt. Ltd. acts only as a booking agent, it has no liability(other than Rs 5000/-) whatsoever for any aspect of the arrangements between the cloakroom and the customer as regard to the standard of service. In no circumstances shall Lugsto Services Pvt. Ltd. will be liable for the services provided by the affiliates.

PROHIBITION AGAINST UNLAWFUL USE

As a condition of your use of the lugsto.com web sites, the user warrants that they will not use the lugsto.com web site for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by these terms, conditions, and notices. In addition the Site shall not be used in any manner, which could damage, disable, overburden, or impair it or interfere with any other party's use and/or enjoyment of the Site. The user shall refrain from obtaining or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

TERMINATION/ACCESS RESTRICTION

Lugsto Services Pvt. Ltd. reserves the right, in its sole discretion, to terminate the access to lugsto.com web sites and the related services or any portion thereof at any time, without notice.

USING THE SERVICES

Lugsto Services Pvt. Ltd. is responsible only for the transactions that are done by the user through lugsto.com. Lugsto Services Pvt. Ltd. will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within lugsto.com web site, then these terms shall control.

DISCLAIMER

Lugsto Services Pvt. Ltd. is not responsible for any errors, omissions or representations on any of our pages or on any links on any of their pages. Lugsto Services Pvt. Ltd. does not endorse any advertiser on our web pages in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance.

In no event shall Lugsto Services Pvt. Ltd. and/or its affiliates be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the lugsto.com web site. Neither shall Lugsto Servvices Pvt. Ltd. be responsible for the delay or inability to use the lugsto.com web sites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the lugsto.com web site, or otherwise arising out of the use of the lugsto.com web site, whether based on contract, tort, negligence, strict liability or otherwise. The user understands and agrees any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.